RETURN POLICY
Last updated December 05, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at office@haloperformance.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Halo Performance
Attn: Returns
RMA #
Unit 1 Fan Road
Chesterfield, Derbyshire S43 3PT
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Personalised Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 10% restocking fee will be charged for all returns received after 14 days from the sale date
● Sale items are FINAL SALE and cannot be returned.
● Items returned for refund, exchange or credit must be in an unused and resalable condition
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
01246 281543
office@haloperformance.co.uk
