We want you to be completely satisfied with your purchase. Please read our returns policy carefully.
Your Statutory Rights
This policy does not affect your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
- If your item is faulty, damaged, or not as described, you are entitled to an exchange or full refund within 30 days of delivery at our discretion.
- After 30 days, we will offer a repair or replacement. If this is not possible, you may be entitled to a partial refund.
- For online purchases, you have a 14‑day cooling‑off period starting the day after you receive your goods.
Missing Delivery Reporting Window
To allow us to submit a claim with our courier, customers must report any missing, undelivered, or incomplete orders within 7 days of the expected delivery date.
Our courier only accepts loss or damage claims within 14 days of the expected delivery date. If we are notified after this period, the courier will not accept liability, which may limit the remedies we are able to provide. We will always honour your statutory consumer rights wherever possible.
Customer Duty to Monitor Tracking
Customers are responsible for regularly checking their tracking information once their dispatch confirmation has been issued.
If tracking shows:
- No movement for more than 48 hours, or
- A failed delivery attempt, or
- A delay or “on hold” status
customers must notify us promptly so we can intervene before the courier’s 14‑day claim window expires.
This helps ensure delivery issues can be resolved quickly and protects your rights as well as our ability to claim from the courier.
Return Period
You have 14 days from the date of delivery to return your item for a refund or exchange. After this period, we cannot offer a refund.
Eligibility for Returns
To qualify for a refund:
- The item must be unused, in its original condition, and in the original packaging.
- A receipt or proof of purchase may be required.
Please do not return items directly to the manufacturer.
Non‑Returnable Items
We cannot accept returns for:
- Special order or back‑ordered items
- Personalised or custom‑made products
- Hazardous materials, flammable liquids, or gases
Partial Refunds
Partial refunds may be granted if:
- The item is not in its original condition, is damaged, or missing parts (not due to our error)
- The item is returned more than 14 days after delivery
Refund Process
Once we receive and inspect your return, we will notify you by email regarding approval or rejection. If approved:
- Refunds will be processed to your original payment method within 14 days.
- Sale items are non‑refundable.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your card issuer (processing times vary).
- Contact your bank.
If you still have not received your refund, please contact us via our Contact Form.
Exchanges
We only replace items if they are defective or damaged. To request an exchange:
- Email us via our Contact Form and await instructions.
- Items must be returned to:
Unit 1 Fan Road, Chesterfield, Derbyshire, S43 3PT.
Items will be inspected for manufacturing defects. We do not exchange or refund items damaged through incorrect fitment or misuse.
Gifts
If the item was marked as a gift and shipped directly to you:
- You will receive a gift credit for the value of your return.
- Once received, a gift certificate will be issued.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
Send returns to:
Unit 1 Fan Road, Chesterfield, Derbyshire, S43 3PT.
- You are responsible for return postage unless the item is faulty or not as described.
- Shipping costs are non‑refundable.
- For high‑value items, we recommend using a tracked service and insurance.
Need Help?
For any questions about refunds or returns, please contact us via our Contact Form.